Frequently Asked Questions
Everything you need to know about shopping at K-Way Official
How do I know which size to order for my K-Way jacket?
K-Way jackets typically follow a unisex fit unless specified as 'Le Vrai' or 'Women's Slim Fit'. We recommend consulting our Size Guide located on each product page, which provides exact measurements in centimeters and inches to ensure the perfect fit.
What is the difference between waterproof and water-resistant styles?
Our 'Le Vrai' collection is fully waterproof with heat-sealed seams, designed to withstand heavy rain. Other lifestyle pieces may be water-resistant, meaning they repel light moisture but are not intended for prolonged exposure to downpours.
How long does shipping take and can I track my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched from our warehouse, you will receive a confirmation email containing a tracking link to monitor your delivery status in real-time.
What is your return policy for online purchases?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, swimwear and certain accessories cannot be returned unless they are defective.
How should I clean and maintain my K-Way apparel?
To preserve the technical coating of your jacket, we recommend machine washing at a cold temperature (30°C) on a gentle cycle. Do not use fabric softeners, do not dry clean, and always air dry away from direct heat sources.
Which payment methods do you accept?
The K-Way Official Online Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a secure and seamless checkout experience.